United Kingdom
The TSB franchise (TSB Banking Group PLC), acquired in June 2015, includes the retail banking business in the United Kingdom, offering current and savings accounts, personal loans, credit cards and mortgages through a multi-channel distribution format.
TSB successfully fulfilled its strategy.
The balance sheet continues to expand strongly.
Excellent customer perception of TSB's business model.
Key figures in 2016
6.4%
Share of current accounts
+19%
Growth in lending year-on-year1
+23.4%
Net Promoter Score2
+14%
Growth in deposits
year-on-year
+50%
Growth in mortgages
year-on-year
1st
The most recommended
high-street bank3 in the UK
1 Data refer only to franchise.
2 NPS: Net Promoter Score (NPS) is based on the question: “On a scale of 0-10, where 0 is not at all likely and 10 is extremely likely, how likely is it that you would recommend TSB to a friend or colleague?” NPS is the percentage of TSB customers who score 9-10 after subtracting the percentage who score 0-6.
3 Independent benchmarking survey (covering most banks) by BDRC Continental (sampling 15,000 consumers in the United Kingdom, March 2016).