Thousand euro      
Key financial data 2013 2012 % 13/12
Shareholders’ equity 10,226,534 9,148,074 11.8
Total assets 163,441,470 161,547,085 1.2
Gross loans and advances to customers,
   excluding reverse repos
124,614,933 119,638,113 4.2
Loans and advances to customers – gross 125,302,943 121,528,997 3.1
On-balance sheet funds 123,753,008 110,996,102 11.5
   Customer deposits on balance sheet 94,497,187 80,179,388 17.9
Mutual funds 11,018,570 8,584,848 28.3
Pension funds and insurance sold 12,423,646 11,022,021 12.7
Funds under management 149,122,858 131,654,630 13.3
Thousand euro      
Income statement 2013 2012 % 13/12
Net interest income 1,814,694 1,867,988 (2.9)
Gross income 3,976,794 2,958,446 34.4
Profit before impairment and other provisions 2,062,286 1,289,896 59.9
Profit attributable to the group 247,832 81,891 202.6
Resources 2013 2012  
Number of branches 2,418 1,898  
Number of employees 18,077 15,596  
%      
Ratios 2013 2012  
Profitability and efficiency      
ROA (net profit / average total assets) 0.16 0.07  
ROE (profit attributable to group / average shareholders’ equity) 2.68 1.01  
ROTE (profit attributable to group / average shareholders’ equity
   less goodwill)
2.96 1.12  
Cost:income ratio (general expenses / gross income1) 47.64 51.10  
Cost:income ratio excluding non-recurring expenses
   (recurring general expenses / gross income1)
47.23 50.34  
BIS ratio      
Core capital 12.0 10.5  
Tier I 12.0 10.5  
BIS Ratio 12.8 11.4  
Risk management      
Non-performing loans (€’0002) 16,021,491 10,286,332  
Loan loss ratio2 13.63 9.33  
Loan loss ratio excluding losses due to reclassification2 11.13    
Loan loss and real estate impairment provisions (€’000) 18,341,298 17,589,940  
Loan loss and real estate coverage ratio3 13.61 13.88  

1 The ratio for 2013 includes a -€437.3 million adjustment to gross income for non-recurrent capital gains on the disposal of the held-to-maturity portfolio in the second half of the year.

2 These totals and ratios do not include assets covered by the asset protection scheme (APS).

3 This shows impairment provision coverage for the loan and real estate portfolios combined.

Share data 2013 2012  
Number of shares 4,011,481,581 2,959,555,017  
Number of shareholders 262,589 236,774  
Share price (€) 1.896 1.975  
Attributable earnings per share (€) 0.062 0.028  
Attributable earnings per share adjusted for effect
   of mandatory convertible bonds (€)
0.058 0.026