The Bank has a young, qualified, gender-diverse workforce.

The capabilities that were built in the first year of the “Triple” plan were implemented in 2015. Management of talent and human capital are now a key component of the plan.

In 2015 sweeping changes were made in the Human Resources department structure, including notably the creation of three new roles: HR Business Partners (HRBPs), Centres of Excellence and Shared Services Centre.

Human Resources projects:

• New English language learning model: flexible, technological, for all levels, and personalized.
• Creation of the Business School as a model for transformation and sustainability of the Business Development Programme: Branch manager development.
• Leadership development with a new people-oriented approach: Leading the future.
• BS Business School: Public recognition as a benchmark.